Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • Discount for customers receiving pension credit

    We offer a bill discount of around 20% to customers who receive pension credit.

    You may qualify if:

    • you receive water and/or sewerage services from us 
    • everyone in your household who is over 18 years old receives pension credit.

    To apply for this discount, you will need: 

    • your date of birth and National Insurance number
    • a copy of your evidence of your entitlement to pension credit to support your application. 

    For any queries about completing the form call 0345 600 3 600 (Monday to Friday, 8am to 6pm) or email 

    Apply for a pension credit discount


    Download and return a copy of the form.

    Apply for a pension credit discount (PDF application form)

    If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please contact the pension centre on 0345 606 0265 or visit to look up your nearest branch. Your local Age UK may also be able to check if you’re entitled to Pension Credit. 

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