Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Our promise to retailers

    We are committed to delivering a high level of service to all retailers and their customers.

    We aim to:

    • deliver excellent standards at all times
    • put things right as quickly as possible
    • compensate you and your customer if we fail to keep our promise
    • offer a range of cost reflective and innovative tariffs.

    Our promise for retailers is underpinned with a 'no quibble' guarantee and compensation payments that are among the highest in the industry.

    We recognise that some of your customers rely heavily on water services. For these customers we offer enhanced services.

    Andy Pymer

    Andy Pymer, Managing Director

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