Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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Contact us
  • Who are we?

    Wessex Water is the top performing water and sewerage company in the UK, serving 2.8 million customers across the south west of England. It is part of the Wessex Water Group, which comprises a number of other companies, alongside our regulated business, including engineering and construction, property development and waste management and renewable energy services.

    We treat and supply 280 million litres of water a day to 1.3 million customers - approximately one tonne of water to every customer weekly across the south west of England including Dorset, Somerset, Bristol, most of Wiltshire and parts of Gloucestershire and Hampshire. To do this we have 180 water sources and water treatment works, 200 booster pumping stations, 300 service reservoirs and water towers and over 11,800 kilometres (7,300 miles) of water mains.

    Our sewerage network treats 480 million litres of sewage every day using 34,700 kilometres (21,600 miles) of sewers, 409 sewage treatment works and 1,660 sewage pumping stations.

    We work hard to stay at the forefront of technology – utilising new engineering techniques and innovations to ensure that our network is fit for now and for the future.  A great example of this is our water supply grid, a £230 million project across three counties which allows us to redistribute surplus water to where it is needed and will enable us to meet demand for water over the next 25 years without the need to develop new resources.

    What does the operational services team do?

    Operational services are always on the lookout for individuals with electrical or mechanical NVQ/City and Guilds Level 2 or 3 or equivalent.

    Our operational services team are a vital part of developing and maintaining our supply and sewerage assets and network. Day to day, our skilled EMI Technicians provide a wide range of support to our water and sewerage operations. The team is multi-functional and covers several different disciplines including mechanical, electrical and instrumentation.

    Team technicians carry out planned preventative maintenance (PPM) on water supply, production sources, sewage treatment works and sewage pumping stations, but also use their skills and knowledge to identify diagnose plant and equipment faults, make suggestions for system and process improvements and provide technical advice to the operations department and the wider business. This means that you might be involved in identifying areas for reducing costs or in improving technical scheduling & management of jobs within the control room or advising on equipment that needs updating or is performing badly.

    Have a look at our video which shows just some of the work that our team does to help deliver excellence to our customers.

    How we work

    The team operates across the Wessex Water region. Our technicians are field-based, travelling around different sites and depots to competed PPM or deal with reactive issues as they arise. Field-based staff are provided with a Wi-Fi-enabled company vehicle which allows them to manage their workload on the go and keep in touch with our 24/7 control room wherever they are.

    We are a close-knit team of skilled technicians who are renowned for the quality of their work. We pride ourselves on our staff development – and that means that you will have great opportunities to develop your skills and knowledge on the job.

    You may be required to work on a standby rota, depending on the role you are in but you will receive competitive standby payments for this work.

    What we can offer you

    Our employees enjoy a range of competitive benefits including:

    • defined contribution pension scheme
    • 24 days’ holiday rising to 28 with length of service
    • standby and shift payments where appropriate
    • life Insurance
    • discounts and cashback scheme from more than 1,200 high street and online suppliers
    • childcare vouchers
    • Cycle2Work scheme.

    Current Vacancies

    We have a number of opportunities in different disciplines across the team.  Here are some of their main responsibilities:

    Electrical technician

    • diagnosing and repairing faults on electrical and electronic plant, in a reactive work environment
    • planned Preventative Maintenance on plant and equipment to prevent failures and identify faults
    • assets we maintain include; MCC, motors, pumps of all types, control systems
    • you will use electrical test equipment, schematic diagrams, OE Manuals and your years of experience to solve problems
    • modify and configure PLC control systems to optimise automation and improve efficiency
    • take an active role in identifying route cause problems and energy savings
    • there could be an opportunity for you to train and expand your electrical skills to become skilled at high voltage switching
    • assist the management of divisional critical spares to affect first time fix wherever possible
    • reporting of asset condition grade to aid future investment.

    Mechanical technician

    • diagnosing and repairing faults on mechanical plant in a reactive work environment
    • Planned Preventative Maintenance on plant and equipment to prevent failures and identify faults
    • assets we maintain include; conveyor screens, air compressors, motor gearboxes and similar drive systems
    • you will use mechanical test equipment, OE Manuals and your years of experience to solve problems
    • measurement of wear and other factors effecting performance or reduced efficiency
    • monitor and replenish lubricants on a large variety of rotation industrial process equipment
    • assist the management of divisional critical spares to affect first time fix wherever possible
    • reporting of asset condition grade to aid future investment.

    Control system technician

    • diagnosing and repairing faults on electrical and electronic plant and equipment
    • advanced PLC programming and the configuration of associated equipment including HMI’s, telemetry and SCADA systems
    • diagnosing and repairing faults on fibre optic and other networked control systems
    • implement energy saving ideas and initiatives
    • reporting of asset condition grade to aid future investment
    • identify, monitor and control of critical spares to aid first time fix and ensure compliance.

    Monitor technician

    • planned preventative maintenance on process monitoring equipment to ensure reliability
    • the diagnosis of faults and the repair of sophisticated process monitoring equipment, when needed
    • the calibration and verification of water quality - dissolved oxygen, ammonia, sodium hypochlorite, chlorine, nitrate and turbidity monitors
    • monitor reagent levels and replace when needed
    • implement periodic chemical cleaning
    • complete calibration and verification of flow measurement equipment on a routine basis
    • reporting of asset condition grade to aid future investment.

    Generator technician

    • diagnosing and repairing faults on our fixed site diesel generators in a reactive work environment
    • planned Preventative Maintenance on diesel generators to prevent failures and identify faults
    • use visual and audio equipment to identify damage and poor performance
    • record performance indicators to identify levels of wear and degradation
    • monitor lubricants and coolants levels and replace as necessary
    • check safety and security of buildings and enclosures including bulk fuel storage
    • periodic refurbishment and engines
    • reporting of asset condition grade to aid future investment.

    UV technician (Ultra Violet water treatment)

    • diagnosing and repairing faults on UV plant in a reactive work environment
    • planned Preventative Maintenance on UV plant and equipment to prevent failures and identify faults
    • routine inspections of UV lamps and associated equipment
    • routine replacement of UV lamps based on hours run
    • verification of UV instruments in accordance with regulator
    • functional testing of Air conditioning units and air compressors
    • reporting of asset condition grade to aid future investment
    • identify, monitor and control of critical spares to aid first time fix and ensure compliance

    How to apply

    If you like what you’ve seen and you’d be interested in joining our team, please click below to apply.  Please attach an up to date copy of your CV and a covering statement to your application, letting us know which role(s) you’d be most interested in.

    Apply here


       

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