Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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Contact us
  • Emergencies - what to do

    Water supply


  • There is no water supply at my premises

    If possible, check with your neighbouring premises to see if they are affected too.

    If you are the only one affected, it may be an internal plumbing problem.

    Please call us on:

    0345 600 4 600  

    (24 hours)

    I have spotted a leak

    To report a public or private leak, call Leakstoppers free: 

    0800 692 0692

    (24 hours)

    The water supplied to my premises is cloudy

    White or cloudy water can be caused by air trapped in the supply main. This can happen if the main has been opened to carry out essential maintenance. Your tap water may have white specs or look milky. This should clear within 24 hours.

    For all other water quality issues or concerns, please call us

    0345 600 4 600

    (24 hours)

     

     Or   find out more about water quality .

    There is a problem with the water pressure at my premises

    If possible, check if your neighbour's properties are also affected. If so, please call us and we will investigate.

    If the problem has occured out of hours, please call us on:

    0345 600 4 600

    (24 hours)

    If your premises is the only one affected, it may be an internal plumbing problem . In cold weather it is possible that your premises'  pipes may have frozen.

    There is a burst on an internal pipe at my premises

    Turn off the water supply at the internal stop tap - normally located where the supply pipe enters the building. Please contact your retailer or alternatively find a registered plumber at  WaterSafe . Do not touch any wet electrical fittings.   Find out more

    A pipe has frozen at my business premises

    Turn off the water supply at the internal stop tap - normally located where the supply pipe enters the building. Then partly turn on any affected taps until the pipes have thawed - this will allow any water that has frozen to drain away. You can heat gently the section of pipe or tap that is frozen, either using a hot water bottle or wrapping it in warm towels. Find out more
  • Sewerage

  • My premises have been flooded with sewage

    Please call us to report the incident immediately:

    0345 600 4 600

    (24 hours) 

    A team will attend as soon as possible to help you. In the meantime, avoid contact with sewage wherever possible.

    I think a sewer is blocked

    Call us:

    0345 600 4 600

    We will try to find out who is responsible for the sewer. If it is our responsibility, we will attend and clear the blockage free of charge. If it is a private sewer, please contact your retailer or a private contractor.

    I suspect a local river has been polluted with sewage

    Call us as soon as possible:

    0345 600 4 600

    If the pollution is not sewage related, please call the Environment Agency

    I have spotted a broken or damaged manhole cover

    To report it, please call us:

    0345 600 4 600 

    We will check our records and if it is our responsibility we will attend and arrange a repair or replacement.

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