Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Accessibility

    We seek to understand the needs and aspirations of people with disabilities and do our upmost to ensure that there is no discrimination on the grounds of disability. We are committed to equality of opportunity for all and aim to provide access for people with disabilities.

    Standards compliance

    This website has been developed with the intention of making it accessible to as many visitors as possible. We have achieved this by ensuring that the site has been structured in a logical way.

    Live chat

    If you are deaf, hard of hearing or have speech difficulties our live chat service enables you to instant message with one of our team who can help with billing or operational enquiries. This service is available Monday to Friday, 8am to 8pm and Saturday mornings. Find out more.


    We have used Cascading Style Sheets (CSS) to control the visual layout of the site. If your browser does not support CSS or you choose to over-ride our style sheet with browser settings, the site is still readable/usable.

    Screen size

    In all browsers holding down the CTRL button and scrolling the mouse-wheel up and down will zoom the entire site up or down in size accordingly.


    All images include the "ALT" attribute.


    The primary sections of the site are always available via the main navigation menu that runs along the top of the page. The contents of these sections can be accessed via the side navigation.

    Keyboard shortcuts

    Keyboard shortcuts are intended to help users who have difficulty in using pointing devices such as a mouse.

    This website uses an access key system and the following information details each of the keyboard shortcut commands available to you.

    1 = Home 
    2 = Search
    3 = Sitemap
    4 = Vacancies 
    5 = Contact 
    6 = Publications 
    7 = Latest news
    8 = Terms and Conditions
    9 = Access Key Details (This page)

    Browser compatibilities

    Browser Windows Mac
    Internet Explorer [Alt] + accesskey
    Chrome [Alt] + accesskey [Control] [Alt] + accesskey
    Firefox [Alt] [Shift] + accesskey [Control] [Alt] + accesskey
    Safari [Alt] + accesskey [Control] [Alt] + accesskey
    Opera Opera 15 or newer: [Alt] + accesskey
    Opera 12.1 or older: [Shift] [Esc] + accesskey

    If you have any queries or comments regarding the accessibility of this site please contact - please do not use this email for billing or operational enquiries.

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