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  • How you can have the final say

    You can help shape the future of your water and sewerage services as we visit shopping centres across the region.

    We want to know what you think of our plans for 2020 to 2025, and we'll be at The Shires shopping centre in Trowbridge on Tuesday 24 April to meet customers.

    We'll be giving away shopping vouchers as part of a tour of the region, which will also see us visiting Sovereign Shopping Centre in Weston-super-Mare (26 April), The Dolphin Shopping Centre in Poole (1 May) and Taunton's Orchard Shopping Centre (3 May).

    Sue Lindsay, director of customer policy and engagement, said: "Thousands of customers have already given their views on the areas they feel we should be investing in from 2020 to 2025 to maintain and improve the services we provide.

    "We've produced a plan that takes on board these views and now we're reaching out again to customers to check they're happy with what we're proposing.

    "We look forward to meeting customers across the region so they can have their final say on what they think of our future plans." 

    We will be submitting our business plan to the industry regulator Ofwat once we've carried out our final consultation with customers.

    Customers who are unable to attend any of the events can still participate online at


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