We want to hear far more opinions and ideas - whether you're a lifelong customer or new to the Wessex Water region.
- Play the Your Say Your Future game: It's a fun way to tell us what you think -
play it now
- Your bill: Tell us what matters to you by completing our
online survey
- Come and see us: We've been visiting towns near you to gather customers' views. For more information see Visiting a town near you below.
- Keep us posted: You can participate regularly by joining our Have Your Say
customer panel
and by filling in our feedback surveys if you've been in touch with us.
- Your comments: Share your views with us - email
yoursay@wessexwater.co.uk
or write to Your Say Your Future, Wessex Water, Claverton Down, Bath BA2 7WW.
We want to know what you think of our plans for 2020 to 2025 and are visiting a town near you over the next few weeks.
We will be meeting customers and asking for their views at the following venues:
- Shires shopping centre in Trowbridge on Tuesday 24 April
- Sovereign Shopping Centre in Weston-super-Mare on Thursday 26 April
- Dolphin Shopping Centre in Poole on Tuesday 1 May
- Taunton's Orchard Shopping Centre on Thursday 3 May.
Plus we'll be giving away shopping vouchers as part of a tour of the region!
Strategic direction: We've carried out several months of consultation to update our long-term strategic vision document.
Leakage research: We've been meeting customers to tell them how we're tackling leakage and asking them to work with us to create a package of performance-related promises.
Future proofing: It's essential you have water and sewerage services that are reliable and you don't face interruptions, even in the most extreme circumstances. That's why we've been asking your views on how we future proof the services we provide.
Above photos: customers in the Wiltshire area working with us to develop a package of performance-related promises on leakage.
Some of you have already given us your views on what we should be focusing on to maintain and improve the services we provide over the next 25 years.
You told us that:
- it's important that you are kept updated when we carry out work on your behalf. So we introduced our customer care team who regularly contact you with updates. We'll soon be rolling out a job tracker so you can follow progress online in the same way you can track a parcel
- you're keen to see further investment in innovative technology so we can continue to reduce leaks in an efficient way over time. Leakage is now half what it was in 1995
- you understand there is a balance to be struck between reducing leakage and the impact on bills. The majority of you would prefer lower bills to reduced leakage, provided there is no risk to water supplies or the environment
- you strongly support education for everybody on how to use less water, and you would be prepared to change your usage habits in the event of a water shortage caused by dry weather
- the majority of you would be prepared to pay a little more to future proof water services for generations to come, including investment in our infrastructure
- you strongly support education for everybody on how to use less water, and you would be prepared to change you usage habits in the event of a water shortage caused by dry weather.
In 2018 we will submit our plans to Ofwat for the period 2020 to 2025. Once they've checked we have properly reflected customers' views and we are spending money efficiently, we agree with them the bills we're allowed to charge and the service level targets we'll deliver in return.
We'll continue to keep customers informed of more detailed plans as they develop and, importantly, share how your views have been taken on board. We will do this through our customer magazine, website and social media channels.
To ensure we're engaging with a wide range of people and stakeholders, the independent
Wessex Water Partnership
has been set up to monitor and report on the delivery of all aspects of our 2015 to 2020 business plan.
